Office Policies
Sec. 1 – Enhanced Vision Wellness Options
Your exam experience at Spectacle starts with our optometric technician in the pre-testing room. While most diagnostic testing is complimentary, we do offer enhanced vision wellness options for a small additional cost. Spectacle has a state-of-the-art digital retinal camera that takes high resolution photographs of your retinal tissue. These images are vital in helping the doctor assess your risks for serious diseases such as a diabetes, glaucoma, macular degeneration, high blood pressure, etc. We also offer an SD-OCT screening that allows the doctor an opportunity to detect signs of vision threatening disease decades earlier, when it is most treatable. We offer complimentary retinal photos in lieu of dilation for your first visit. The retinal photos are typically $28, and the OCT screener is $30. Going for both? We offer the pair for $45 instead.
Sec. 2 – Contact Lens Policy And Consent
Contact lenses are designed as medical devices and therefor should be treated as such. Prescribing contact lenses requires an additional evaluation and fitting by the doctor, which sometimes includes follow up visits and trial contact lenses. For this reason there are additional and varying charges for the evaluation and prescription of contact lenses. Fee structures vary dependent on several factors including, but not limited to, type of lens (sphere, toric, RGP, etc…), change in Rx or brand, and the wearers experience. The contact lens evaluations range from $50 for a standard evaluation, to $195 for complex or new wearer fitting. The complexity of the evaluation is determined according to pre-set guidelines based on the doctor’s evaluation of your eyes and the lenses required. If you have questions about the fee structure, please ask the doctor or an optician.
Contact Lens evaluations are required by law to update your prescription and maintain the health of your eyes. Annual eye exams and contact lens evaluations are an important part of early detection and prevention of eye diseases.
Sec. 3 – Eyeglass Policy
We are committed to providing you with the best possible service and quality when it comes to your frames and lenses. Please read the policies below sot hat you are familiar with all your options.
Frame Warranty – All of our regularly priced frames come with a 2-year manufacturers defect warranty. Any damage or defects to the frame caused by the wearer (i.e. puppy teeth, specs were sat/stepped on, etc.) will not be covered. Some frame lines require us to send them the frame for an evaluation before they can deem the frame defective. Spectacle reserves the right to determine if a frame is defective and under warranty. We’re here to help – if you’re unsure if your frame damage is covered under warranty, just ask and we’ll thoroughly evaluate it and explore all possible options for you.
Lens Warranty – Lens warranties are subject to the lens type and add-ons. Lenses with premium anti-reflective treatments come with a 2-year scratch warranty. Lenses with mid-level treatments come with a 1-year warranty, and lenses with no anti-reflective treatment will carry no warranty against scratches or damage.
Sec. 4 – Prescription Policy
Rx Guarantee – Any eyeglass prescription written by our office comes with a 90-day recheck guarantee. If you’re having issues with your new prescription, our team will schedule you for a complimentary troubleshoot and Rx check appointment the doctor. If the prescription changes, we will remake any lenses purchased from us within the 90 day time period free of charge.
Outside Prescriptions – We happily accept valid eyeglass prescriptions from other offices. If we make lenses for you using another doctor’s prescription, any prescription re-checks must be done with the prescribing doctor and any changes must be made within 60 days from the time you picked up the glasses. If that prescription does change, we offer a one-time lens remake for you at no additional charge.
Sec. 5 – Medical Insurance Policy And Consent
At Spectacle, we are committed to providing you with the best possible care when it comes to your eye health needs. We’re in-network with most major medical and vision insurance plans and are happy to take care of the billing for you. As a courtesy, our team will pre-verify insurance to make sure that your plan is currently active and our providers are in-network with your plan. We’re happy to answer any questions about cost prior to your appointment and provide you estimates to the best of our ability.
By providing Spectacle consent to bill your insurance for office visits, you acknowledge that Spectacle does not assume financial responsibility for the following:
– Copays
– Unmet Deductibles
– Coinsurance
Specific questions regarding your coverage for the items listed above should be directed to your heath insurance provider. We look forward to being your trusted eye care provider now and into the future.
